Introduction
Kelli Cortes Enterprises ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use https://fromtraumatowholeness.com and related services. By accessing this site, you agree to the practices described below.
You may also review our Disclaimer and Terms of Service.
Information We Collect
Personal Information
When you voluntarily contact us, sign up for our newsletter, or purchase the book through this site, we may collect personal information such as your name, email address, phone number, and any message content you provide. We collect personal information only through information you submit on contact and signup forms or by email you send to us.
Non-Personal Information
For statistical and security purposes, we may collect non-personal information such as browser type, operating system, IP address, pages visited, referring website, and the date and time of your visit. This information is not personally identifiable.
Children
This site is not directed at children, and we do not knowingly collect personal information from anyone under 18 years of age.
How We Use Your Information
We may use the information we collect for purposes including:
- Responding to inquiries you submit through contact forms
- Sending the free PDF you have requested via email
- Sending occasional updates, newsletters, or related communications
- Processing book purchases through our payment provider
- Improving the content and functionality of this site
- Maintaining the security of the site and our services
You may opt out of marketing communications at any time by replying with an unsubscribe request or contacting us directly.
Cookies and Similar Technologies
This site may use small data files called cookies to improve your browsing experience and analyze site usage. You may adjust your browser settings to refuse cookies, although doing so may limit certain functionality.
Embedded Content from Other Websites
Articles and pages on this site may include embedded content (such as videos from YouTube, social media posts from Instagram, Facebook, and X). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.
Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
Third-Party Service Providers
We share information with trusted third-party providers that help us operate the site and deliver services to you. These include:
- Resend — for sending transactional and notification emails
- Neon Postgres — for storing form submissions
- Vercel — for hosting and analytics
- PayPal — for processing book purchases
These providers are contractually obligated to protect your information and use it only for the purposes we authorize.
Legal Compliance
We may disclose information when required by law, in response to lawful requests by public authorities, or to protect the rights, property, or safety of Kelli Cortes Enterprises, our users, or others.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Form submissions and email correspondence are retained indefinitely unless you request deletion.
Your Rights
You may request to receive a copy of the personal data we hold about you, request that we correct or delete that data, or opt out of marketing communications. To exercise any of these rights, please contact kelli@fromtraumatowholeness.com. This does not include data we are obliged to keep for administrative, legal, or security purposes.
Database Security
We strive to protect personally identifiable information at all times. This site uses HTTPS / SSL encryption, and form submissions are stored in a managed database secured by industry-standard practices. While no method of transmission over the Internet or method of electronic storage is 100% secure, we use commercially acceptable means to safeguard your information.
Phone Calls
All phone calls with Kelli Cortes Enterprises may be monitored or recorded for quality and training purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated effective date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please email kelli@fromtraumatowholeness.com.